Help & support
Quick answers to common problems, and how to reach us if something still isn’t working.
Getting started
- Install the extension from the Chrome Web Store.
- Open music.youtube.com. A red headphones button appears in the bottom-right corner.
- Click it and choose “Create a room”, or paste a room code or invite link and press “Join”.
- Press “Copy invite link” and send the link to your friends.
Troubleshooting
“Your browser blocked playback”
Browsers only let a page play sound after you interact with it. Click the message, or anywhere on YouTube Music, once and playback starts.
The panel says “Reconnecting”
The extension lost its connection and is retrying on its own. Check your internet connection; if it doesn’t recover within a minute, reload the YouTube Music tab.
My friend opened the link but didn’t join
They need the extension in Chrome on a computer. After installing it they can open the link again, or paste the room code into the panel and press “Join”.
The music isn’t in sync
The extension keeps everyone within a fraction of a second and corrects drift on its own. If someone is still off, pause and play once, or leave the room and join again.
“Version … is ready”
A new version has been downloaded. Press “Update now”, or keep listening: it installs itself when the music stops.
“No room has that code”
Rooms close 30 minutes after everyone has left. Create a new room and share the new link.
Can I use it on my phone?
No, it runs in Chrome on a computer.
Report a problem
The fastest way to reach us is from inside the extension:
- Open the panel on YouTube Music.
- Click the “Report a problem” icon at the top of the panel.
- Describe what happened and press “Send”.
Your message arrives with technical details that help us find the cause: the extension version, your browser, the connection state and the extension’s recent events. It never includes song names, room codes or nicknames.
Your data
To have the data linked to your device deleted, send “Delete my data” with “Report a problem” from that browser. Our privacy policy explains what we store.